Frequently Asked
Questions

Development

Please refer to www.bizappay.com/apireference.

Please refer to www.bizappay.com/apireference.

Log in > Dashboard > User Secret Key

Registration and Verification

Please click Bizzap and submit the completed form to be registered and verified. Once account is active, you are entitle to use BIZAPPAY.

Please log in and click change password to change your password.

Please email to admin@bizappay.com (from your login email) if you have a new bank account details and your account status is pending. Or you can apply for a new account and link the new bank account details immediately.

Please email to admin@bizappay.com (from your login email) if you need to transfer unsettled total daily collection to a new bank account. The new bank account holder name and ID number must equal the old account holder name and ID number.

Credit and Prepaid

We did not charge any prepaid amount or credit. All amount will be deducted from the transaction.

Payment Method

Payment failure can be related to many, many variables that are outside the control of Bizappay and banks. Please request the customer to pay again using different variables, e.g. a different bank during normal business hours.

Settlement

We offer very low rate for settlement process

Next working day settlement will be charge RM1.00 per transaction.

Bizappay did not make settlement on Fridays, Saturday, Sunday and federal public holiday.

Settlement day shall be the next settlement day if the present settlement day is a federal holiday.

Next day means anytime between 00:00–23:59.

Please note that you can experience a 24-hour delay occasionally due to bank system maintenance.

You can only redirect settlement deposit to a new bank account if your current bank account is closed for any reason whatsoever.

The cost is free.

Please email the instruction using your current login email to admin@bizappay.com.

Example:

Please redirect my settlement deposit from: e.g. 123456789 (current verified bank account number with Bizappay) to: e.g. 987654321 (new verified bank account number with Bizappay)

Sorry, customer cannot be refunded using settlement deposit regardless if the customer paid twice or more for the same item.

It is our policy that all payments received by a merchant must be settled with the same merchant only.

Please refund the customer after the settlement is completed.

Please email the customer’s payment receipt to admin@bizappay.com, which can be retrieved from the history section of the customer’s online banking account.

It is compulsory in order for us to reconcile the payment with the bill, if any.